Refund Policy – DigitalHippo

1. General Provisions

DigitalHippo sells licenses for digital software through https://digitallhippo.com. Due to the nature of digital goods and software license agreements, refunds are generally not available once a license key has been issued and activated.

2. Conditions for Refunds

• Non-functional software: Fails to launch, perform core functions, or contains critical bugs.
• Technical delivery failure: We cannot deliver the license key or files post-payment.

3. Non-Qualifying Grounds for Refund

• Change of mind
• Software works as described but didn’t meet expectations
• Lack of technical skills
• Incompatible system
• Installation/user errors
• Interface language unfamiliarity
• Missing features not in product description
• Only partial functionality (if core feature works)

4. Refund Request Procedure

1. Timeframe: Within 3 days of receiving your license key.
2. Proof of purchase: Order number, date, email.
3. Proof of malfunction: Description, screenshots/video, system info.
4. Submission: Email to digitallhippo@gmail.com
5. Review: Our team may request more info or offer support first.
6. Verification: We may test it on similar system to confirm the issue.

5. Refund Decision

Refunds are issued only if a critical, unresolvable issue is verified.
If approved, funds will be returned within 7–10 business days.
We may also offer a replacement key or exchange (with your consent).

6. Conclusion

By purchasing from DigitalHippo, you agree to this Refund Policy. We recommend checking system requirements and product details before buying.

7. Contact

Email: support@digitallhippo.com